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Protect your identity: Be on the lookout for "phishing" scams "Our security department has detected unauthorized activity on your account. For your protection, your account will be suspended until you confirm your identity. Click here to confirm your identity.” "In accordance with our site policy, we need you to verify your password, credit card and social security numbers using the following link..." Look familiar? You may have received email messages that claim to come from Expedia (or other reputable businesses) which ask you to reveal sensitive personal or financial information. These messages are actually examples of an increasingly common form of online scam known as "phishing." The people who send these fraudulent emails hope to trick you into revealing information which they can then use for any number of purposes, including use of your credit cards and identify theft.What to look for The emails can be quite convincing, since they appear to come from established businesses or organizations, and they usually contain links to equally legitimate-seeming Web sites. However, there are a number of ways to tell that these emails and their accompanying sites are bogus:
For more information on avoiding phishing scams, see http://www.antiphishing.org/consumer_recs.html. Legitimate Expedia emails You may receive messages from Expedia from time to time. Expediamail.com is a valid domain used by Expedia to communicate with customers. As such, it may appear as part of the sender’s address in email messages or as part of a link in an email. You may also receive email messages about Expedia® Elite Plus™, a new, invitation-only travel rewards program that provides special offers and benefits to our top customers. These offers are available only through the authorized Elite Plus Web site at www.expediaeliteplus.com. What to do if you receive a message from “Expedia” that you believe Do not reply to the message, or click on any of the links. If you think you have received a fraudulent message, forward the entire message to spoof@expedia.com, then delete the original from your inbox. You may receive an automated reply to let you know that we have received your message, but we will not contact you again unless we need further information. Most of the time, all the information we need is contained in the spoofed email itself. What to do if you believe your identity has been stolen The Federal Trade Commission's identity theft page has the most up-to-date information on identity theft—both how to prevent it and how to recover from it. If you have other questions, you can contact us by email with our support and feedback form. Expedia Customer Support is also available 24 hours a day, 7 days a week at 1 (800) EXPEDIA [1 (800) 397-3342] or 1 (404) 728-8787.
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